Salon Policies

CANCELLATION POLICY

Out of respect for our Stylists, we request at least 24 hours’ notice when canceling or rescheduling your appointment. If a guest has failed to give adequate notice a fee totaling to half of your booked service is required to secure the next appointment. Please provide a 24-hour notice when canceling or rescheduling your appointment, or there will be a fee*.

*if there are extenuating circumstances please let us know, our management will evaluate the situation to see if we can waive the fee

SERVICE ADJUSTMENT

We strive for your complete satisfaction. If you are not entirely satisfied with the result of your service, you may request a service adjustment within one (1) week of the original service date. This adjustment will be of the same service with the same consultant at no additional cost. If you prefer not to return to the same employee for a redo, you may receive service from another employee, at no charge, within one week of the initial service. In this case, the situation will be referred to Management, who will select another employee based on the individual situation.

RETURN POLICY

We strive to ensure that our customers are satisfied with every purchase. However, if you find any purchased retail items to be defective or unsatisfactory, you may be eligible for a refund or exchange.

To qualify for a refund or exchange, items must be returned within 7 days from the date of purchase. Please provide the original receipt as proof of purchase, or know the date and name which the product was purchased under, so that we can find our ticket in the system. Returned items must be in the same condition as when they were purchased and must be returned in original packaging.

Please note that this policy does not cover damage caused by improper use, accidents, or normal wear and tear. If you have any questions or concerns about our return policy, please contact us.

CHANGES & POLICY UPDATES

We reserve the right to modify this Salon Policy at our discretion. When we make changes to this policy, we will revise the “Last Updated” date at the top of this page. Any changes to this Salon Policy will become effective when we post the revised Salon Policy on the Site.